Legal
Return & Refund Policy
Last updated: 30 September 2026
Gadget Hub Investments · gadgethubke.com
Eligibility
New devices may be returned within 7 days of delivery if faulty, damaged on arrival, or materially not as described. The device must be in its original condition and packaging, with all accessories and proof of purchase.
We do not offer change-of-mind returns on sealed new devices. Returns are limited to the eligibility reasons above.
Not eligible for return
- Devices with removed or pending activation locks
- Physical or liquid damage caused after delivery
- Any trade-in device once accepted and paid out
- Change-of-mind or buyer’s remorse on sealed stock
Warranty vs. return
New devices include a 1-year warranty. Keep your GadgetHub invoice for support. Set-up is available before you collect or take delivery. The fee varies and is confirmed when you engage with us.
Issues reported after the 7-day return window are handled as warranty claims under the 1-year cover, not as a return. See also Warranty & Repairs.
Refund method and timing
Approved refunds are issued to the original payment method (M-Pesa reversal, card refund, or bank transfer) within 7 business days of the returned item passing inspection.
Exchanges
You may request an exchange in place of a refund, subject to stock availability, within the same 7-day return window.
Trade-in specifics
A trade-in valuation shown online or given verbally is an estimate; the final offer is confirmed only after in-person inspection and is not guaranteed to match the online estimate. Once a trade-in is accepted and its value applied or paid out, it cannot be reversed.
Damaged in transit
If an item arrives damaged, contact us within 48 hours of delivery with photos; do not use the device before this is resolved.
Return shipping
For approved returns of faulty, damaged-on-arrival, or not-as-described items, GadgetHub covers reasonable return shipping within Kenya once we have authorised the return. Because we do not accept change-of-mind returns, buyer-paid return shipping for preference changes does not apply.
How to start a return
Contact us via WhatsApp (0729 585 471) or email ( hello@gadgethubke.com) with your order number and reason for return. We will confirm next steps before you send anything back.